Recognition Created Unified Work
Leading manufacturing firm had a vision of creating a culture of recognition within their organization.
Recognition is Key to Retention
A leading international stock brokerage firm realized the importance of rewarding and recognizing its Associates while increasing employee engagement and retention.
Recognition Supports Company’s Values
Major telecommunications organization ties corporate values to recognition.
Recognition Motivates Employees to Set and Achieve Goals
The “Leveraging Excellence” program was designed to motivate positive changes in behaviors that would improve each employee’s knowledge and performance.
Employee Engagement and Empowerment
The organization had a recognition program in place, but there was no consistency or standards. Some Managers participated; others did not. The program was sporadic, only offering award opportunities a few times per year.
Focus on Customers During Merger and Acquisition
Management wanted to engage and focus Associates on customer needs during large scale mergers—when customer run-off can exceed 10%.
Call Center: Moving from Service to Sales
Client wanted Reps to move from service only—to service and sales. Furthermore, they wanted to motivate Reps to use consultative selling techniques to sell additional products during each customer contact. However, Managers objected, believing that consultative selling would increase call duration and thus decrease sales.