Stop the Insanity
Mergers & Acquisition (M&A) activity continues to dominate the telecommunications industry. Although it is generally undertaken with the intention of offering better products and services to the marketplace, it often does just the opposite. Why? As telco managers focus on changing their organizational structure as a result of mergers, acquisitions, or plans to streamline, they begin to lose sight of the forest for the trees and forget their most important asset … the customer!
The Power of Engagement
How a complex organization used recognition to transform its culture. A major company was using 17 different programs on a variety of platforms to recognize its 90,000 employees. In an industry characterized by frequent mergers and acquisitions, employees who were shifted from one organization to another experienced a corporate culture that was about as unified as a Picasso painting.